BSB40812 - Certificate IV in Frontline Management

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Elective units must be relevant to the work outcome,
local industry requirements and the qualification level.

Core units

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWOR402A Promote team effectiveness

Elective units

Customer Service

• BSBCUS401B Coordinate implementation of customer service strategies
• BSBCUS402B Address customer needs
• BSBCUS403B Implement customer service standards

Financial Administration

• BSBFIA402A Report on financial activity

General Administration

• BSBADM409A Coordinate business resources

Information Management

• BSBINM401A Implement workplace information system

Innovation

• BSBINN301A Promote innovation in a team environment

Interpersonal Communication

• BSBCMM401A Make a presentation

IT Support

• BSBITS401B Maintain business technology

Learning and Development

• BSBLED401A Develop teams and individuals

Management

• BSBMGT403A Implement continuous improvement
• BSBMGT404A Lead and facilitate offsite staff

Marketing

• BSBMKG413A Promote products and services

Project Management

• BSBPMG522A Undertake project work

Relationship Management

• BSBREL401A Establish networks
• BSBREL402A Build client relationships and business networks

Research

• BSBRES401A Analyse and present research information

Risk Management

• BSBRSK401A Identify risk and apply risk management processes

Sustainability

• BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness

• BSBWOR401A Establish effective workplace relationships
• BSBWOR404B Develop work priorities

Writing

• BSBWRT401A Write complex documents